I am a dedicated Customer Service Professional transitioning into Freight Dispatch and Logistics Support, with a strong background in customer communication, coordination, problem-solving, and administrative support.
Through Freight Courses 101, I gained hands-on knowledge of freight operations, including quoting, booking, dispatch support, shipment tracking, POD management, broker communication, load boards, and logistics coordination. I understand the importance of accuracy, organization, and timely communication in ensuring smooth transportation and delivery processes.
My customer service experience has equipped me with the ability to manage high-volume email support, resolve customer concerns efficiently, provide accurate updates, and maintain positive client relationships in fast-paced environments.
I am highly organized, detail-oriented, quick to learn new systems, and committed to delivering reliable support to logistics teams, carriers, brokers, and customers. I take pride in maintaining professionalism, meeting deadlines, and contributing to efficient day-to-day operations.
Key Skills:
• Customer Service & Client Support
• Dispatch Support
• Shipment Tracking & Updates
• POD Management
• Broker & Carrier Communication
• Logistics Coordination
• Email & Administrative Support
• Scheduling & Calendar Management
• Data Entry & Documentation
• Google Workspace & Microsoft Office
I am seeking a long-term opportunity where I can continue to grow within the freight and logistics industry while providing dependable virtual assistance and operational support.
