I have over 4 years of experience in customer support, sales support, and administrative work, mostly supporting international customers in fast-paced BPO environments.
Over the years, I've learned that good support is more than just answering questions. It's about making people feel heard, staying organized, and making sure things get done properly. I enjoy helping behind the scenes, whether it's responding to customers, updating records, organizing information, or handling the day-to-day tasks that keep a business running smoothly.
I'm currently transitioning into remote work and continuously building on the skills I already have while learning new tools that help me work more efficiently.
Here's how I can support your business:
• Customer Support (Email, Chat, and Phone)
• Administrative Support
• Email & Inbox Management
• CRM Management
• Data Entry & Documentation
• Customer Follow-ups
• Internet Research
In my previous roles, I handled customer inquiries, billing concerns, renewals, account updates, and order-related concerns. I also maintained customer records, verified business information with 99%+ accuracy, and consistently met quality and productivity targets.
I'm familiar with Google Workspace, Microsoft Office, Outlook, Teams, ChatGPT, Canva, Figma, Klaviyo, Slack, Trello, Zoom, and CRM systems. I enjoy learning new tools and adapting to different workflows, so I'm always open to expanding my skill set.
One thing you can expect fro----------- is reliability. If I'm given a task, I make sure it's completed carefully and on time. I value clear communication, pay attention to details, and genuinely enjoy being someone my team can count on.
If you're looking for someone who can support your customers, stay organized, and help make your day-to-day operations a little easier, I'd love the opportunity to work with you.
Thank you for taking the time to view my profile, and I hope we get the chance to work together.
