IT Service Desk Support: Extensive experience in managing incoming support tickets via email and portals, delegating tasks, tracking ticket statuses, and monitoring ticket flow to ensure efficient resolution.
Customer & Technical Support: Skilled in providing exceptional support via phone, chat, and email. Expertise includes troubleshooting product issues, order management, follow-ups, complaint handling, ticket management, and processing.
Technical Troubleshooting & Support: Proficient in diagnosing, troubleshooting, and repairing computer hardware and software, as well as handling IT-related equipment maintenance.
Networking: Knowledgeable in network installation, maintenance, and troubleshooting to ensure seamless connectivity.
Communication Skills: Strong verbal and written English communication skills, capable of delivering clear and effective support while maintaining a professional and friendly demeanor.
