I am an experienced Virtual Assistant and Mortgage Loan Processor with over 5 years of end-to-end New Zealand mortgage processing experience, supporting mortgage brokers throughout the entire loan application journey—from document collection and submission to settlement and refixes.
Before specializing in the NZ mortgage industry, I built over 15 years of experience in customer service, insurance claims, data entry, document analysis, and chat support within the BPO industry. These roles strengthened my communication, problem-solving, multitasking, and attention to detail.
I am proficient in CRM systems, Microsoft Office, Outlook, Microsoft Teams, Hubstaff, AffordX, CoreLogic, Valocity, Adobe Acrobat, and Google Workspace. I am highly organized, detail-oriented, quick to learn new systems, and committed to delivering accurate, high-quality work while providing excellent support to both clients and brokers.
