Career-changer moving into AI Automation Specialist work after 8+ years in customer support, healthcare operations, and compliance review — most recently handling ~60-65 daily customer tickets across Zendesk, Shopify, and Samcart. That volume of repetitive, manual work is exactly what pushed me to start building automation.
I've since built a self-directed portfolio spanning n8n, Zapier, and -----------: an AI-powered RAG customer support agent with a self-updating knowledge base, an automated CRM lead engagement pipeline, a Facebook Messenger AI agent, and several API/webhook-driven integrations connecting tools like Asana, Gmail, Google Sheets, Supabase, and Apollo.
Background in Information Technology, and I use AI coding assistants (Claude) to build and debug custom logic — a practical, AI-augmented way of working that fits how automation development actually happens today.
Open to remote, full-time or part-time roles as an AI Automation Specialist. Happy to walk through any of the builds above — just ask.
