Customer Success Manager & Operations Manager with 5+ years of international experience across SaaS, blockchain, cloud infrastructure, utilities, non-profit, and healthcare industries.
Over the past 5+ years, I have led remote Customer Success, Technical Support, and Operations teams, helping businesses improve customer experience, streamline workflows, and build scalable support operations. My experience includes team leadership, process improvement, KPI management, customer escalations, SOP development, project coordination, and cross-functional collaboration.
I've worked with clients and teams across the United States, Europe, Japan, and Asia, supporting global operations and delivering exceptional customer experiences in fast-paced, remote environments.
I enjoy solving operational challenges, optimizing customer journeys, and building efficient processes that help both customers and teams succeed. Whether leading support operations, improving customer retention, or implementing scalable systems, I focus on delivering measurable business results.
