Amazon Account Management• Manage Amazon Seller Central across US, CA, UK, AU, AEmarketplaces• Monitor Account Health, Voice of Customer, Feedback, andPerformance Notifications• Handle restricted products, hazmat reviews, IP complaints,counterfeit claims & listing compliance issues• Manage claims, chargebacks, A-to-Z cases, and accountperformance warningsSeller Support & Case Handling• Contact Amazon Seller Support for catalog, compliance &technical issues• Track case logs, maintain documentation & ensure timelyresolutionListing Creation & Optimization• Create SEO-optimized product listings (titles, bullets,descriptions, backend keywords)• Fix Stranded/Suppressed Listings, Buy Box issues, Pricing Errors& Unfulfillable Inventory• Manage parent-child variations, category placement, andcatalog structureSEO & Keyword Research• Perform marketplace-specific keyword research using Helium10,Data Dive, Data Rova• Conduct competitor analysis for ranking opportunities andkeyword positioningAmazon Advertising – Basic PPC• Create basic Automatic Campaigns, Manual Campaigns, andProduct Targeting Campaigns• Monitor campaign spend, clicks, visibility & basic search termdata• No advanced optimization included — basic setup andmonitoring onlyContent Management• Create A+ Content, Amazon Storefronts & Brand Story pages• Publish Amazon Posts to improve product visibilityInventory & Logistics• Track inventory levels, restock planning & stockout prevention• Create FBA shipments, shipping plans & monitor shipmentreconciliation• Handle Retail Arbitrage listings in compliance with Amazonpolicies• Process Amazon & multi-channel fulfillment ordersBulk File & Catalog Operations• Perform bulk uploads & updates using Amazon Flat Files / FeedFiles• Ensure data accuracy, listing compliance & catalog consistencyPromotions & Marketing Tools• Create Coupons, Deals, Prime Exclusive Discounts & CustomerEngagement promotionsCustomer Support• Handle buyer messages, refunds, complaints & post-purchasecommunicationReporting & Documentation• Prepare monthly sales, performance & basic advertising reports• Create SOPs, invoices, contracts & compliance documentation
