Amazon FBA Ninja - PPC + Product Research up to Launch

Virtual Assistant | RZ Products LLC
February 2018 - Present

Daily Task List
- Amazon Issued Refunds
- Follow-ups
- Customer service (Multiple Platforms)
- Negative Review Observation and Maintenance
- Hijacker Management
- Reimbursements (Launch and Giveaways)

Monthly Task List
- Amazon Reimbursements
- Download Monthly Customer Data
- Sales Tax
- Product Issue Report

Other Task List:
- Amazon PPC
- Market Research
- Competitor Research
- Product Research
- Supplier Sourcing
- Shipment Creation (Freight Forwarders)
- Product Keyword Research
- Keyword Indexing
- Landscape Sheet
- Product Image minor edits
- Product Listing Creation and Modification
- Product Pre-Launch
- Product Launch
- Product Re-Launch
- Giveaways
- Product Ranking

Tools:
- Amazon Seller Central
- Amazon Brand Analytics
- Amazon Advertising Console
- Google Sheets
- Microsoft Excel
- Asana
- ClickUp
- Helium 10
- Seller.Tools
- Viral Launch
- Facebook Business Manager
- ManyChat
- Sellics
- ZonPages
- FeebackWhiz
- JungleScout
- SentryKit
- ClickFunnels

Department Manager | OLL Store
June 2017 - October 2017

I was assigned to manage several departments for a third-party seller on ----------- with a drop shipping business model.
I handled the following departments:
- Customer Service
- Order Processing
- Maintenance

Director of Operations | Chimney Hill Distributors
October 2015 - May 2017

- Team Leader (Training, Task Distribution, Metric Assessment, Payroll)
- Order Processing
- Product Sourcing and Listing Creation
- Customer Service (E-mail)
- Store Maintenance (Listing Evaluation, Fixed Listings that are Suppressed and Needs Enhancements)
- Back-Office Tasks (Worksheet Creation, Balance Sheet Updates, Listing Quality Evaluation)

E-mail, Chat Customer Service Associate/Order Entry Representative | Convergys
October 2013 - March 2015

I've been in the call center industry for more than a year. I was assigned to handle ----------- and ----------- 's e-mail and chat customer service for 1 year and 4 months.
It included answering customer inquiries, tracking of orders, contacting the carriers, checking payment status, escalating systemic issues, account modification, subscription modification, and a lot more. This helped me gain a lot of knowledge with regard to policies and possible actions to take in every situation.
I was also assigned to Time Warner's order entry team. I am the one encoding the order for the representatives that sells to the customers.

I have d----------- to find work here at Odesk to apply all the things I've learned from my previous work. I was trained to provide quality customer service for ----------- and ----------- and Time Warner Cable, and I believe that I'll be able to satisfy my clients.