I help ecommerce, retail, telecom, and insurance businesses deliver professional customer support through email, chat, and voice channels. With more than 4 years of customer service experience, I specialize in customer issue resolution, CRM management, escalation handling, order processing, billing support, claims coordination, and customer follow-up.
With experience in using Google Workspace, Microsoft Office, CRM platforms, Genesys, and Avaya to manage customer interactions, document cases accurately, and support daily business operations.
My background includes supporting customers for Amazon, Kroger, T-Mobile, 1800 Flowers, AVAS Flowers, and Suncorp Home Insurance. I have worked in high-volume customer service environments while consistently meeting quality, customer satisfaction, and service level expectations.
I am available for part-time work and can support businesses operating in US and Australian time zones. I have a reliable fiber internet connection with mobile backup, a dedicated workspace, and the equipment needed for remote work.
I am looking for a long-term opportunity where I can become a dependable member of your team, contribute to customer satisfaction, and support your business goals. I take ownership of my work, communicate professionally, maintain accurate records, and consistently follow processes to ensure a positive customer experience.
