I bring over 12 years of experience in the Business Process Outsourcing (BPO) industry with expertise in software administration, system operations, helpdesk support and service delivery across both office and remote environments. Proven ability to troubleshoot hardware and software issues, manage CRM systems and ensure timely resolution of technical incidents. Experienced in supervising teams, coordinating workflows and supporting operational efficiency in fast-paced environments. Skilled in delivering multi-channel support while maintaining service quality and system reliability. Adaptable and detail-oriented, with a consistent focus on improving processes and team performance.
