Remote Operations Coordinator with 15+ years of experience in customer support, dispatch operations, documentation management, and workflow optimization. Experienced in handling high-volume case management (30–50 cases weekly) requiring precision, discretion, and cross-team coordination.
I’ve handled 30–50 time-sensitive cases per week in my most recent role as an Operations & Documentation Coordinator for a private end-of-life service company (under NDA), where I worked closely with field staff, doctors, and government offices. I’ve also led customer support and account management roles for e-commerce brands, handling inventory, chargeback disputes, policy refinement, and Shopify operations.
> Skilled in live routing & dispatch
> Experienced with HubSpot, Zendesk, Aircall, Shopify, Stripe, Google Workspace
> Systems thinker – builds SOPs, automation, and scalable workflows
> Strong English speaker & writer
> Works best with integrity, urgency, and minimal supervision
If you're looking for a reliable operations or executive support professional who can manage workflows, documentation, and communication with minimal supervision, I’d be happy to discuss how I can support your team.
