Master in Business Administration degree holder, with an undergraduate degree of BSBA Financial Management.
Currently working as a recruitment coordinator/credentialing specialist with healthcare staffing based in the US for more than 2 years now. In this role, I manage the credentialing process for healthcare professionals like nurses. With this role, I always have to be attentive to all the details on the documents I process daily, including checking the name, date, validity, and if the document/certificate was provided by an institution acknowledged by our clients.
Being a Recruitment Coordinator entails a multifaceted role; below are examples outlining the scope of my responsibilities.
• Manage the credentialing process for healthcare professionals, including physicians, nurses, therapists, and other allied healthcare providers.
• Review and verify the credentials, qualifications, and licensure of healthcare providers to ensure compliance with organizational and regulatory requirements. • Conduct thorough background checks, including education, training, work experience, licensure, and professional references.
• Liaised with various external organizations, such as medical boards, licensing bodies, educational institutions, and employers, to obtain and verify credentialing information.
• Ensures accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.
• Reviews and enters required metadata using a software application within the standard timeframe.
• Inspects documents for legitimacy, ensuring any/all questionable documents are reviewed by department management.
• Performs a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program.
Former inbound customer service representative for Auto & Home Insurance based in the US. Completed the 7 weeks training for Auto and Home Insurance to serve as
the primary contact between policy holders and the company that provide assistance such as:
• Assisted customers with policy quotes, renewals, updates, and cancellations. Including changes to their existing auto and home insurance policies, and how it affects their monthly premium.
• Educated customers on insurance products, coverage options, and policy details.
• Handled billing inquiries and processed payments.
• Investigated and resolved customer complaints, liaising with other departments as needed.
• Supported sales efforts through cross-selling and upselling relevant insurance products.
Verified
