LinkedIn link: -----------.-----------/in/the3rd?utm_source=share&utm_campaign=share_via&utm_content=profile&ut-----------dium=ios_app
Job Title: Onboarding Specialist | Lead Generation Specialist
Onboarding Specialist:
Facilitated onboarding processes ensuring workers met KYC (Know Your Customer) requirements.Managed worker accounts, validating essential certificates for job readiness and compliance with company -----------veloped, implemented, and marketed onboarding tools such as forms and badges to streamline the onboarding process and prepare workers for specific roles.Conducted follow-up calls to workers, verifying job requirements and ensuring readiness before start dates.
Lead Generation Specialist:
Sourced and vetted potential customer leads, ensuring alignment with company criteria.Gathered and organized company details, establishing connections with key executives for ongoing lead generation -----------monstrated a proven track record in lead generation, contributing to business growth.
Previous Experience
Subject Matter Expert
Supervised daily operations, overseeing queues, and monitoring group chats to ensure smooth workflow.Handled escalations and provided support to tea-----------mbers and other departments, ensuring timely resolution of issues.Managed internal communications via GSuite and prepared detailed shift reports.
Quality Analyst (Internship)
Conducted coaching sessions to address agent performance issues.
Evaluated calls and chat transcripts to identify improvement -----------piled audit findings into comprehensive reports for management.
Customer Support Specialist
Provided support via chat, email, and phone regarding deposits, withdrawals, and account inquiries.
Resolved technical issues and assisted customers with platform navigation.Offered personalized support to VIP customers and educated users on gaming rules and wagering intricacies.
Tools & Software Proficiency:
GSuite (GSheet, GDrive, Google Docs, Calendar)
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)CRM Systems
JIRA (Project Management and Issue Tracking)
Zapier
AsanaSkype
