:Hi there! I’m Princess, a results-driven Senior E-commerce Virtual Assistant and Customer Support Specialist with 8 years of experience across BPO and remote e-commerce environments. For the past 4+ years, I have specialized in managing multi-channel helpdesk operations and the full e-commerce backend stack for premium UK, US, and Australian brands.
I don't just answer tickets, I protect your marketplace account health, optimize your operations, and drive revenue retention. Whether it's maintaining a perfect 5.0 CSAT score, managing complex international logistics escalations, or running manual abandoned cart recovery campaigns to win back lost sales, I operate completely independently across international time zones without supervision.
Core Expertise & Tools:
- E-commerce Platforms: Shopify, Amazon Seller Central (FBA/Arbitrage), eBay, Walmart Seller Central, OnBuy, B&Q
- Helpdesk & CRM: Gorgias, Zendesk, Salesforce, HubSpot, Shopify Inbox
- Operations & Logistics: Order fulfillment, inventory updates, return label generation, rural freight calculations, and carrier claims (Royal Mail, Parcelforce, Starlink)
- Account Health & Compliance: Order Defect Rate (ODR) monitoring, A-to-Z claims resolution, and financial chargeback management.
- Digital & Creator Platforms: Kajabi, ActiveCampaign, Circle, ThriveCart
Highlighted Achievements:
Exceptional CSAT: Consistently maintained a 4.8 to 5.0 CSAT across premium multi-channel storefronts like Emeri, Bu-Ko Power, Factory Buys and Boys Get Sad Too.
Revenue Recovery: Executed targeted daily abandoned cart email campaigns for 50+ customers daily to directly recapture lost revenue.
Marketplace Protection: 100% SLA compliance within 24-hour windows across Amazon, eBay, and OnBuy to keep seller accounts in perfect standing.
Why Hire Me?
I am deeply familiar with the fast-paced nature of e-commerce and can adapt seamlessly to your store's tech stack and brand voice. I bring a proactive, analytical mindset to your customer care, turning support channels into profit centers.
I am available to work in your preferred time zone (AEST, GMT, or EST) and am ready to add immediate value to your business. Let’s connect and talk about how I can streamline your store operations!
