Service- and results-oriented with more than a year of experience in the BPO industry. I have experience working as a Customer Service Representative for a global digital business services company that services US clients for a Telco account. I worked in a highly collaborative and engaging environment that provides dynamic interactions with people from different cultures. I conducted both incoming and outbound calls as needed to carefully manage and address all client inquiries. I'm committed to giving top-notch service and improving customer experiences as a customer service professional by utilizing service-oriented behaviors, comprehending customer needs, and offering unique solutions to foster loyalty.
In addition, I had also worked as an intern for a PH-based Insurance company, where I helped with headhunting and approaching potential clients and financial advisors in addition to remotely assisting with administrative responsibilities. I have also performed data entry, conducted research, and analyzed various tasks using a variety of tracking tools and systems. I also evaluate and resolve both unusual and common issues or cases. Moreover, I have wide experience working remotely and independently as I've done jobs as well being a Social Media Evaluator or Data Annotator and a Transcriptionist/Transcriber for companies that helps customers to deploy world-class AI solutions and that provides remarkable transcription services, respectively .
Thus, if you want excellence, HIRE ME. I guarantee to do my absolute best to make your business invincible *wink*
