Experienced IT support professional skilled in resolving technical issues, managing endpoints, and ensuring seamless IT operations. Proficient in Microsoft Entra ID (Azure AD), Intune (MDM), and Azure for identity management, device provisioning, and policy enforcement. Strong troubleshooting skills for desktops, laptops, and software issues, with a focus on minimizing downtime. Familiar with ITSM best practices and adept at using Freshservice for ticket management, escalations, and workflow automation. Committed to delivering efficient, user-friendly support while maintaining security and compliance.
Key Skills:? Microsoft Entra ID (Azure AD) – User access, SSO, identity governance? Microsoft Intune – Endpoint management, app deployment, compliance policies? Azure Administration – Basic troubleshooting, resource management? Freshservice (ITSM) – I----------- management, service requests, asset tracking? Hardware/Software Troubleshooting – Windows OS, Office 365, drivers, peripherals? Remote & On-Site Support – Diagnosing and resolving issues promptly? Documentation & Knowledge Base – Creating guides for common fixes
