Detail-oriented Property Management Virtual Assistant with over 4+ years of experience supporting short-term rental and travel accounts. Highly skilled in guest reservations, OTA management, calendar coordination, and guest communication from pre-check-in to post-checkout.
Experienced in handling booking inquiries, cancellations, refunds, and escalations, while coordinating closely with housekeeping and maintenance teams to ensure smooth daily operations and high guest satisfaction. Background in team leadership and customer service management, with a proven ability to handle high-volume environments professionally and efficiently.
Tech-savvy, reliable, and quick to adapt to new tools and systems. Passionate about delivering excellent guest experiences and supporting property managers with dependable, organized assistance.
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