Versatile professional experienced in healthcare administration, clinical data management, and customer support across U.S.-facing remote operations. Proven in processing high-volume medical records, ensuring HIPAA-compliant documentation workflows, and resolving 20–30 complex technical inquiries daily with consistently high First Call Resolution rates, and driving cross-functional results through Salesforce CRM and AI-powered productivity tools. Brings additional depth in administrative operations, including records auditing, cross-platform documentation management, client correspondence, and reporting, supported by hands-on experience in business environments. Known for adapting quickly under pressure, communicating with clarity, and handling sensitive information with the discretion it demands.
Verified
