~Performs Onsite Technician Level Troubleshooting.
~PC User Support, New hire system setups and desktop/laptop software evaluation or upgrades.
~Quick response support to multiple users in all countries.
~Determining possible knowledge process for Knowledge manager to cascade to clients.
~Deploying applications in software based server or directory.
~Assist users with Install and repairs of microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.
~Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.
~Strong and deep understanding of Windows Operating System and Microsoft Office as well as other applications that is business essential to the client.
~Provides technical on-site maintenance and support for new and existing systems of clients.
~This is not limited field of support as it is a wide variety of devices scope of support depending on the client.
Verified
