I am an experienced eCommerce Support Specialist with over 10 years of BPO and remote work experience supporting online businesses, technical platforms, and customer operations. I specialize in e-commerce backend operations, multi-channel product listings, store configuration, troubleshooting, and customer support. Having worked as a Tier 2 Support Specialist and Coach for platform users, I deeply understand both the technical database side and the customer-facing side of running an online store.
Here’s how I can help your business:
eCommerce & Backend Operations
• Product uploads, listing updates, and inventory tracking
• Store configuration and platform troubleshooting
• Data Management: CSV file preparation, bulk data cleaning, and spreadsheet automation (Excel/Google Sheets)
• Multi-channel support familiarity (Shopify, Wix, Amazon, and eBay environments)
• Order monitoring, tracking, and issue resolution Customer Support & Technical Administration
• Email, ticketing, and inbox management (Zendesk, CRM, and internal support systems)
• Efficient customer inquiry and escalation handling
• Documentation, SOP creation, and internal knowledge-base building
• Operational reporting and transaction tracking
I am detail-oriented, reliable, and comfortable working independently in a fully remote environment. I operate out of a premium, fully redundant remote home office setup built for zero-downtime reliability. My goal is to build a long-term working relationship where I can consistently add value and help your business grow.
