I am a process improvement and operations specialist with a strong foundation across digitalization, CRM management, corporate governance, and strategic research, built through experience in both the corporate and public sectors.
In my current role, I lead end-to-end process improvement initiatives across HR, finance, client onboarding, and customer service functions for a global outsourcing company supporting clients and offices across more than one hundred and twenty countries. I work closely with data teams to drive data informed process improvements, operate and manage CRM platforms including HubSpot and Zoho CRM, and integrate AI driven solutions to streamline operations and reduce manual workloads. I regularly translate complex operational and systems data into structured reports and strategic briefs for C-suite leadership, supporting resource allocation and prioritization decisions.
My background also includes extensive experience in research and policy work. I have led qualitative and quantitative research projects, including in-depth interviews and focus group discussions, and have worked directly with both chambers of the Philippine Congress and international non-governmental organizations on policy advocacy initiatives. I have prepared executive level briefers, situation reports, and Completed Staff Work for senior government officials, including support to a cabinet-level office focused on national peace frameworks.
I am currently completing my Juris Doctor, which has given me a strong grounding in legal research, regulatory frameworks, and corporate governance principles. This allows me to approach process improvement and strategic projects with an added layer of legal and risk awareness.
I bring a combination of analytical rigor, technical fluency, and strategic thinking to every engagement. Whether the work involves CRM operations, process governance, AI integration, or research and policy analysis, I am committed to delivering structured, well documented, and decision-ready outputs.
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