STR Manager/ Airbnb Case Manager/ EA/PA/Customer Support

STR Manager/Case Manager/Customer Support (2 years)
- Airbnb Case manager (Tier 2/ Escalation Tier)
- Resolution Center mediation
- Damage claims concerns
- Cancellation, refund request, rebooking
- Alteration Requests
- Review dispute manager
- Resolution Specialists
- Blended accounts; calls, chat, messages, and emails

AIRBNB CO-HOSTS/GUEST RELATIONS
- Managed Airbnb listings including creating, and editing the details and pictures
- Assists with guest inquiries and concerns.
- Removing Reviews and giving guests reviews
- Arrange cleaner's schedule and monitor cleaners
- Administering damages, house inventory, and ordering supplies
- Looking for contractors
- Creating CRM/SOP and TEMPLATES

CUSTOMER SERVICE (4 years)
- Inbound calls technical support for Verizon, AT&T, T-Mobile
- Epic Games Chat and Email support
- E-commerce Chat support
- Collections Specialist
- Create and schedule social media content

EA/PA
- Calendar Management
- Email Management
- Schedule Meetings
- Manage IB/OB calls
- Take minutes of the meeting
- Drafting Memo
- Light graphics editing
- Social Media Manager
- Run personal errands such as hotel reservations, flight booking, restaurant booking, online shopping and etc.

TOOLS/ APPS Expertise:
• Zendresk
• Saleforce
• Zoho CRM
• Ring Central
• Freshdesk/Freshcaller
• Minut
• Nest
• Ring Camera
• Open Phone
• Guesty
• Hostaway
• Microsoft Apps
• Google Suite Apps
• Price Labs
• Remote Lock
• Hostinger
• Airbnb
• VRBO
• -----------
• Postly
• -----------
• Trello
• Basecamp
• Notion
• Canva