Customer Service Expert VA/Sales Expert Inbound&Outbound VA/Appointment Setter/Lead Generator VA/Quality Assurance

Hi, I’m Celsa, a customer service and sales professional with almost 10 years of experience handling US-based accounts.

I specialize in customer support, inbound and outbound sales, lead generation, appointment setting, cold calling, and customer retention. I’ve worked with companies such as NOORO US, Asurion/Sprint, Grubhub, and T-Mobile Prepaid.

I am experienced in handling phone, email, and chat support while using tools like Shopify, Salesforce, Zendesk, RingCentral, Google Workspace, and Microsoft Office.

I’m known for strong communication skills, adaptability, problem-solving, and building good relationships with customers. I always aim to provide excellent customer experience while helping businesses grow sales and customer retention.

Skills:
• Customer Service
• Sales & Upselling
• Lead Generation
• Appointment Setting
• Cold Calling
• Shopify Support
• CRM Management
• Email & Chat Support
• Data Entry
• Administrative Support

I am hardworking, reliable, and eager to help businesses grow.