I am an experienced Customer Service Advocate with nearly 4 years of experience supporting members and sometimes dental providers for one of the largest dental insurance companies in the United States. I specialize in dental benefits, eligibility verification, claims processing, coverage interpretation, and resolving complex inquiries while delivering accurate, professional, and customer-focused service.
Through my experience, I have developed a solid understanding of U.S. dental insurance processes, HIPAA compliance, and Current Dental Terminology (CDT) codes. I am detail-oriented, adaptable, accountable, and committed to delivering high-quality support in fast-paced environments.
I am excited to bring my expertise, communication skills, and passion for helping others to a Dental Virtual Assistant role, where I can support dental practices, streamline administrative workflows, and contribute to exceptional patient experiences.
**Professional Certification**
• HIPAA Compliance Training (HIPAA Training US)
• Credential Verification: Upon request (With Certificate)
• Introduction to Cybersecurity (Cisco Networking Academy)
• Credential Verification: Upon request (With Certificate)
