Dynamic and seasoned professional with over 18 years of experience in debt collections across both B2B and B2C sectors. Expertise spans retail cards, equipment finance, and Australian mortgages, with a proven track record in optimizing team performance and driving compliance. Accomplished in implementing innovative strategies that enhance operational efficiency and improve customer satisfaction. Adept at managing diverse teams, resolving escalated issues, and collaborating with cross-functional departments to meet and exceed business objectives. Committed to fostering growth, continuous improvement, and delivering measurable results. Passionate about developing talent and creating an environment that promotes excellence and accountability.
