I’m a reliable and results-driven Customer Support Specialist with solid experience in voice, chat, and email support across international accounts. I’ve handled healthcare, e-commerce, and sales accounts, providing clear, efficient, and customer-focused solutions.
I previously worked with UnitedHealthcare (via Alorica), where I assisted Medicare members with benefits, claims, and enrollments. I also supported Urban Outfitters customers through phone, chat, and email—handling orders, returns, and issue resolution while maintaining high satisfaction scores.
In addition, I have experience as a Virtual Account Manager for an Australian trading account and as an Independent Social Media Manager, handling content, engagement, and Facebook ads for clients in the Philippines.
I’m tech-savvy, a fast learner, and comfortable guiding customers step-by-step through processes. I can work independently, adapt quickly, and consistently meet performance targets.
Skills:
Customer Support (Phone, Chat, Email)
Technical & Account Assistance
Social Media Management & Ads
Order Processing & CRM Tools
Problem-Solving & Communication
I’m looking for a long-term opportunity where I can contribute, grow, and deliver excellent results.
Verified
