I am a Technical Product Support Analyst with over 7 years of experience supporting enterprise ERP and cloud-based applications. My expertise includes customer support, incident management, troubleshooting complex system issues, SQL analysis, data correction, integration support, and root cause analysis.
Throughout my career, I have worked closely with global customers, developers, consultants, and project teams to resolve technical issues, improve business processes, and deliver excellent customer experiences. I have hands-on experience with ServiceNow, Jira, SQL, XML, JSON, APIs, Sumo Logic, IDM, and ERP Supply Chain Management solutions.
I am highly organized, detail-oriented, and capable of managing multiple priorities while maintaining strong communication with clients and stakeholders. In addition to technical support, I have experience creating documentation, conducting training sessions, and collaborating with cross-functional teams to drive successful outcomes.
I am currently seeking remote opportunities where I can leverage my technical support, operations, customer success, and problem-solving skills to help businesses improve efficiency and achieve their goals.
