Hi! I'm -----------.
I'm a tenured BPO employee for the past 8 years. 2years as a technical support agent, 4years as a customer service agent and 2years as a team leader. I've also have some experience in online jobs/freelancing.
I can be effective in your projects as I have experience in:? Technical Support(voice)? Customer Service(voice and email)? Team Management(KPIs, scheduling, Coaching/PEP)? Team Analysis and Reporting? CRM software usage(PEGA digital, PEGA case manager, JIRA, Salesforce)? SEO(completed initial training)? tutoring English? English transcription
I took BS Development Communication, major in development journalism in UP Los Banos. I have a lot of experience in writing and editing different types of articles like straight news, magazine features, and news feature articles. I had experience in writing articles for a different writing website. I am very resourceful in gathering data for articles and I am also very flexible in my time for consulting with my employer to further improve my output.
I also have some experience in transcribing audio files and also data encoding. I am also very interested in taking jobs on translation. Since I am native speaker of Filipino and I am fluent in English, I can easily translate words, sentences, or documents of the said languages.I tend to focus all my free time on jobs assigned to me and I also see to it that my output satisfies the needs of my employer. I am looking forward to work for you.
