• Assisted customers with their queries and problems by phone and e-mail.
• Established and maintained contacts with new and existing customers as per the direction of the supervisor.
• Helped customers place new orders easily.
• Forwarded important and serious matters to the seniors.
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Achieved set targets of the firm by the stipulated deadline.
• Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
• Understands new concepts easily – Quick learner.
• Ability to handle stress.
• Computer literate.
• Reliable.
• Took customer service training course.
