I’m a Customer Service and Healthcare Support professional with 5+ years of experience supporting customers and healthcare members across the U.S., Canada, Australia, and the U.K. through phone, chat, and email.
I have experience in customer service, healthcare information research and verification, data entry, documentation, provider information management, CRM/case management, web research, and administrative support.
My healthcare background includes pharmacy studies, healthcare member support experience, and a completed 180-hour community pharmacy internship, giving me familiarity with medical terminology, prescription processing, healthcare information, and healthcare workflows.
I’m skilled in Salesforce, Amazon Connect, Google Workspace, Microsoft Office, CRM systems, and web-based research. I’m detail-oriented, organized, adaptable, and a fast learner who can work independently and provide reliable remote support.
I’m open to Customer Service, Medical VA, Healthcare VA, Virtual Assistant, Administrative Support, Data Entry, Lead Generation, Appointment Setting, and other remote support roles.
