I have over five years of experience in the BPO industry, specializing in both voice and non-voice customer support. I started as a voice agent and appointment setter, handling outbound calls to potential clients, introducing services, and scheduling appointments efficiently. This role strengthened my communication, persuasion, and time management skills.
In the same company, I later transitioned into a non-voice role, where I developed strong data entry and administrative skills, ensuring accuracy and efficiency in managing information and records.
The following year, I joined another company where I further enhanced my ability to handle customer inquiries, concerns, and complaints across multiple channels including inbound and outbound calls, live chat, and email support. This experience allowed me to build strong problem-solving skills and deliver excellent customer service.
In-----------, I joined another company where my role is Patient support specialist, Provided remote assistance to patients by answering inquiries related to healthcare services, appointments, and general support needs through phone. Scheduled and coordinated patient appointments while ensuring accurate documentation in internal systems and electronic records. Assisted patients with navigating healthcare services, verifying information, and resolving concerns in a timely and professional manner. Maintained confidentiality and handled sensitive patient information in compliance with privacy and data protection standards. Documented patient interactions, updates, and case details accurately within CRM or healthcare management systems.
I continuously invest in self-development by researching tools, applications, and skills that can improve productivity and service quality.
My primary goals when working with clients are efficiency, time management, reliable assistance, excellent service, and high client satisfaction. I am computer literate, hardworking, self-motivated, and able to work under pressure, with strong interpersonal skills and a constant drive to improve my abilities and contribute value to every organization I work with.
I am very much willing to accept any work that can be offered, and rest assure that I will do my best to provide you with outputs that will suit your standards and satisfaction.
If my skills are fit for you, please contact me
