Hi, I’m Edwin, and I bring nearly a decade of experience in customer service, technical support, and operations. I started my career as a Customer/Technical Service Representative, where I specialized in handling customer inquiries via chat, phone, and email, resolving technical issues, and providing troubleshooting assistance. I later transitioned into an Operations Support II role, where I focused on solving complex problems, supporting Tier 1 teams, and collaborating with clients and vendors through regular sync-ups and reports. Currently, I'm working as an Investigation Associate at Amazon Operations Services Philippines, ensuring seller compliance through detailed verification and background checks. My strengths lie in problem-solving, communication, and delivering quality support to both customers and internal teams.
