I am a highly analytical and process-driven Operations and Support Professional with over 15 years of combined experience in high-stakes corporate environments and global tech ecosystems. I specialize in operational workflows, data validation, crisis management, and stakeholder communication. For nearly 5 years, I worked within the Waze ecosystem handling real-time crisis events, map-based data validation, and high-priority incident management. Prior to that, I spent a decade as a Senior Portfolio and Unit Manager in the insurance industry (AIA Philippines), mastering team leadership, client management, and complex financial/claims processing workflows. I am deeply organized, tech-savvy, and recognized for maintaining perfect attendance and highest utilization metrics in fast-paced setups.
Here’s What I Can Do For Your Business:
* Operations & Project Support: Queue monitoring, workflow coordination, process mapping, and SOP compliance.
* Data Validation & Quality Assurance: Reviewing, auditing, and processing complex documentation with high accuracy.
* Executive Assistance & CRM Management: Email management, calendar coordination, and proficient tracking using Salesforce, Notion, and Google Workspace. Customer & Claims Support: Handling high-priority escalations, professional client communication, and health/insurance-related cases.
Applications and Tools I Use:CRMs & Productivity: Salesforce, Notion
* Google Workspace: Docs, Sheets, Drive, Slides, Forms Microsoft Office: Excel, WordCommunication: Slack, Zoom, MS Teams, WhatsApp, TelegramIf you are looking for a dependable, highly versatile, and senior-level professional to streamline your operations, I am just an invite away!
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