Service Delivery Associate /
Business Operation Associate with 3 years of experience overseeing the
end-to-end order lifecycle and known for optimizing order workflows, improving
delivery performance, and maintaining strong communication with carriers,
warehouses, and customers. Focused on driving efficiency and enabling
smooth logistics workflows while ensuring exceptional customer experience. I have several years of
experience in customer service and virtual assistance, where I handled tasks
such as responding to customer inquiries, managing schedules, organizing data,
and using tools like CRM platforms, email management systems, and spreadsheets.
Technical Skills: ERP Software, Order Processing Systems, Order Management Dashboards/Reporting Tools, Email
Management Systems, Collaboration Tools, Canva, Adobe Photoshop and Lightroom
and Advanced Microsoft Office
Soft Skills: Result- oriented, strong written and excellent communication
skills, flexible team player, problem solving and decision making, time and
deadline management, creative.
