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I am a reliable and adaptable Customer Service and E-commerce Support Specialist with experience handling chat, email, SMS, and phone support across e-commerce and customer service platforms. I assist customers with order tracking, cancellations, refunds, reshipments, product concerns, and general inquiries while maintaining professionalism, empathy, and accuracy in every interaction.
I am comfortable in using tools such as Freshdesk, ShipStation, WooCommerce, Google Workspace, Canva, and CRM systems. In addition to my customer support experience, I also work part-time in content creation and social media support, helping create engaging posts through basic graphic design, hooks, and captions. With a background in e-commerce, telemedicine, sales support, and administrative tasks, I am highly organized, detail-oriented, and committed to providing efficient support and positive customer experiences.
