Customer-focused Email Support Specialist with 3+ years of experience in e-commerce environments. Experienced in managing customer inquiries, order concerns, and complaints using Gorgias and other CRM tools while maintaining service quality and efficiency.
• Proactive and detail-oriented Customer Support & Email Specialist with 3+ years of experience in chat and email support
• Experienced in handling high-volume tickets while maintaining accuracy and meeting KPIs
• Strong background in quality analysis, complaint resolution, and process improvement
• Skilled in order tracking, record management, and documentation
• Experienced in reporting, data review, and internal performance assessment
• Strong interpersonal and communication skills in fast-paced environments
• Committed to continuous learning and delivering high-quality customer service
TOOLS & PLATFORMS USED
• Shopify
• Gorgias
• Salesforce
• Slack
• Google Meet / Google Workspace
• Microsoft Teams
• Outlook
• WhatsApp
• Canva
• CapCut
• Trello
• Asana
• ClickUp
• Notion
• ChatGPT
