Hi, I’m Manelle!
I work at the intersection of customer experience and e-commerce operations. I design workflows and manage relationships so customer trust, vendor coordination, and operational execution stay aligned as the business scales.
I’m typically hired when:
order volume increases, but systems don’t
inventory and fulfillment start drifting out of sync
CX becomes reactive instead of informative
teams rely on memory instead of process
My role is to stabilize the operation by:
turning customer issues into operational signals
designing CX workflows that surface inventory, fulfillment, and product risk
building SOPs, checklists, and automations so execution is repeatable
keeping CX, Ops, and Warehouse aligned under pressure
My core experience is in Shopify-based DTC and dropshipping operations. I optimize CX systems in Gorgias and manage customer, vendor, and supplier relationships with care and consistency, with supporting exposure to Amazon FBA, Etsy, and TikTok Shop.
My work turns care, systems, and coordination into stable day-to-day e-commerce operations.
