OBJECTIVE: To obtain a challenging and fulfilling position as a virtual assistant, where I can use my exceptional organizational, communication, and problem-solving skills to support clients in achieving their goals. My objective is to provide top-notch administrative and technical support while utilizing my attention to detail and ability to prioritize tasks to efficiently manage client projects. I am dedicated to providing excellent customer service and building long-lasting professional relationships with clients.
I have more than 6 years of customer service and technical support experience through chat, phone, and email). The latest account that I have handled was a B2B account for a known search advertising platform. I would assist advertisers through real-time chat and would follow up on their concerns through email and phone calls. My duties were to resolve any issues with their account and the delivery of their ads, provide customized optimization tips for their ad campaign performance, process refunds (if necessary), and educate advertisers about different advertising features that they can take advantage of. I am proud to say that I have been constantly one of the top-performers for this account.
I have also handled an account for an ISP as a Technical
Support Representative. My main function was to handle calls from customers who need help troubleshooting their internet connection, setting up POP/SMTP settings of email clients and resolving any network-related issues. I have maintained very good CSAT and quality scores.
I am confident in my multitasking skills and the ability to exceed what is expected of me. Given my diverse experience, I can definitely say that I am a quick-learner and can work with minimal supervision. Also, I am flexible since I can work independently or as a team-player depending on the client's needs and I can adapt easily to any changes. I work based on the principle of integrity: to do what is right even when no one is watching.
I have also handled an account for an ISP as a Technical
Support Representative. My main function was to handle calls from customers who need help troubleshooting their internet connection, setting up POP/SMTP settings of email clients and resolving any network-related issues. I have maintained very good CSAT and quality scores.
I am confident in my multitasking skills and the ability to exceed what is expected of me. Given my diverse experience, I can definitely say that I am a quick-learner and can work with minimal supervision. Also, I am flexible since I can work independently or as a team-player depending on the client's needs and I can adapt easily to any changes. I work based on the principle of integrity: to do what is right even when no one is watching.
