I am a proficient customer service agent, sales representative, and data entry analyst constantly looking to improve the quality of my abilities.
Professional Experience:
Concentrix (Account: Aetna)
February 2023 - December 2024
Key responsibilities:
- Customer service of a healthcare account. Provides thorough information about the benefits and claims of patients’ health insurance.
- Maintains quality output and provides excellent results.
- TOP survey feedback scorer: Excellent KPI standings.
- Perform data entry and other document-related reports.
Brandlink (Aiper pool vacuum cleaner)
- Sales representative of a pool vacuum cleaner that helps the customers with how to troubleshoot and helps them to have a better experience with their vacuums.
Direct Client (Appointment Setter)
February 2022 - July 2022
Key responsibilities:
- Schedule appointments between potential clients or customers and sales representatives or professionals within an organization.
- Reaching out to leads, prospects, or existing clients via phone, email, or other communication channels to arrange meetings or consultations.
- Communication skills, organization, persistence, and the ability to quickly build rapport with individuals to successfully schedule appointments and contribute to the overall sales process.
- Performs specific data entry and other administrative work.
Hard Skills
- Written and Oral Communication Skills
- Understanding of Different Softwares:
Microsoft Word, Google sheet
Canva, Chatgpt
Filmora, CapCut
Excel, Spreadsheet
Soft Skills:
- Observant
- Decision-making skills
- Multi-tasking
- Easy to work with
- Cooperative
- Adaptability
- Fast learner
To learn more about my service, please don't hesitate to email me at -----------
Thank you.
