Medical Virtual Assis-----------t | Patient Coordinator | Scheduler | HIPAA-Certified
HI, I'm ----------- from the Philippines. I have 5+ years experience providing exceptional care and supporting healthcare providers, GPs, and clinics with empathy and professionalism. My goal is to free up your time and help you get organized and efficient with your day-to-day operations so you can dedicate your time on patient care.
WHAT I CAN HELP YOU WITH:
Virtual front-desk support (calls, emails, messages)
Billing and invoicing support
New patient referral coordination
Patient scheduling & patient coordination
Appointment reminders
Insurance verification and prior authorization
Calims verification and claims processing
Claims denial management
Insurance & benefits education
Medical records management (EMR)
Electronic health records (EHR) management
Patient education and answer general health-related questions
Prescription refills and communicate with pharmacies
Medical documentation and administrative support
Medication and prescription management
Healthcare workflow coordination
Lead generation and cold calling
Customer service support (email, phone, chat)
Process documentation and SOP creation
Social media content creation
Social media content scheduling & posting
Scheduling, dispatching, customer service, and payment processing
Compliance with HIPAA and confidentiality s-----------dards
Handle medical records management (documentation and chart updates)
WHY WORK WITH ME:
Detail-oriented, caring, and dedicated to supporting both patients & providers
Proven experience in a medical office or clinical remote setting
Experience in insurance handling and back-office admin operations
Delivers exceptional care from a dis-----------ce
Strong background in EMR/EHR systems
Excel in patient communication and administrative coordination
Able to maintain patient confidentiality and handle sensitive information
Excellent communication skills and professional phone manner
Proficiency with electronic health records (EHR) and EMR systems
TOOLS/PROGRAMS PROFICIENCY:
Workiz, Brightree, Insurance Portals, Athelas (Diagnostics & Lab Testing), Tebra / Kareo, AdavncedMD, Practice Fusion, Brightree, DrChrono, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, Outlook), ChatGPT, OneDrive, Grammarly, ChatGPT, Microsoft Teams, Whatsapp, Zoom, Slack, Ring Central, 8x8, Mightycall, Avaya , Weave, and more
Administrative Support, Data Entry, Patient Care, Medical Knowledge, Attention to Detail, Medical Services, Medical Knowledge, Virtual Assis-----------t, English Speaking, Customer Service, Administrative Management, Healthcare, Medical Scribing, Medical Billing, Electronic Health Record, Office and Administration, Communication, Office and Administration, Communication, Executive Assis-----------ce, Appointment Setting, Case Management, Medical Insurance, Organization, Outbound Calls, Lead Generation, Cold Calling, Client Relationship Management
