With over 10 years of experience in the BPO, IT support, and Virtual Assistant industries, I specialize in delivering exceptional client support, service desk operations, and administrative assistance within Managed Service Provider (MSP) environments. I have extensive experience handling customer service, technical support, ticket management, and executive assistance while ensuring high service standards, efficient issue resolution, and client satisfaction.
As an Executive Virtual Assistant and MSP Support Professional, I excel at managing service requests, coordinating resources, maintaining accurate documentation, and supporting day-to-day business operations. My ability to multitask, prioritize workloads, and communicate effectively with clients and technical teams enables me to contribute to operational efficiency and business growth.
Core Competencies
MSP Service Desk and Ticket Lifecycle Management
Inbound and Outbound Client Support
Level 1 Technical Support and Troubleshooting
Remote Monitoring and Management (RMM) Coordination
PSA Administration and Workflow Management
Incident, Service Request, and Escalation Management
Customer Service, Technical Support, and Sales
Client Communication via Phone, Email, and Live Chat
Executive Assistance and Administrative Support
Calendar, Meeting, and Travel Coordination
Documentation, SOP Creation, and Knowledge Base Maintenance
Data Entry, Reporting, and Research
Social Media Management and Digital Engagement
Confidential Information Handling and Compliance
Time Management and Multitasking in Fast-Paced MSP Environments
Process Improvement and Client Relationship Management
Technical Platforms & Business Applications
MSP Tools
SyncroMSP
HaloPSA
NinjaOne
ServiceM8
CRM & Business Systems
Salesforce
Xero
Hospitality & Booking Platforms
Airbnb
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