Your business shouldn't depend on you for every little thing. I help build the systems, processes, and support operations that keep things moving—even when you're offline.
With 16+ years of experience in BPO, shared services, and global operations—including 8 years with London Stock Exchange Group (LSEG)—I've supported Fortune 500 clients across the Americas, Europe, and Asia.
Whether you're overwhelmed by customer requests, struggling with inefficient processes, or need a reliable operator to keep things running smoothly, I can help bring structure, visibility, and accountability to your operations.
Key Achievements
> Led a team of 15 Sales Order Specialists supporting global enterprise clients
> Helped 7 direct reports earn promotions through coaching, mentoring, and career development
> Maintained a 95%+ order-resolution rate within 24 hours across high-volume global operations.
> Reduced processing time by 20% through workflow improvements
> Supported Fortune 500 clients across multiple industries and regions.
> Built SOPs and process improvements adopted by global teams
What I Can Help You With
1. Customer Support & Client Success
i. Email, chat, and ticket management
ii. Zendesk, Salesforce, CRM support
iii. Escalation handling and issue resolution
iv. Customer retention and satisfaction
2. Operations Management
i. Process documentation and SOP creation
ii. Workflow optimization and automation
iii. KPI tracking and reporting
iv. Team coordination and task management
3. CRM & Administrative Support
i. Salesforce, GoHighLevel, SAP, and CRM maintenance
ii. Data management and quality assurance
iii. Order processing and billing coordination
iv. Account and customer record management
4. Leadership & Team Support
i. Training documentation and onboarding materials
ii. Performance monitoring and coaching support
iii. Cross-functional stakeholder coordination
Tools & Platforms
Salesforce | GoHighLevel | SAP | Zendesk | Asana | Trello | Notion | Slack | Zoom | Google Workspace | Microsoft 365 (Outlook, Teams, PowerPoint, Excel, SharePoint)
Why Clients Hire Me
> Strong attention to detail
> Excellent written and verbal communication
> Proactive problem solver
> Reliable and self-managed
> Comfortable working across US, UK, AU, and Canadian time zones
> Minimal supervision required
If you're looking for someone who can take ownership, improve processes, and keep operations running smoothly with minimal supervision, let's connect. I'm ready to add value from day one.
