Executive Assistant | Patient Care Scheduler | Workforce Management | 9+ Years BPO Experience

Executive Assistant / Operations and Workforce Managemenr

Struggling to look for an assistant who can help your business? I'VE GOT YOU COVERED! I specialized in dealing with admin task, phone, chat, and email support, as well as supporting businesses and operations through real-time monitoring.

Key Skills:

***Customer and Technical Support Service***
- Inbound/Outbound Customer Support
- Technical Troubleshooting
- Account & Login Assistance
- Order Processing & Tracking
- Refunds, Returns & Replacement
- Product & Service Education
- CRM documentation & Case Management
- Customer Experience & Satisfaction Management
- Issue Resolution & Escalation Handling
- Data Entry

***Workforce Management | Executive Assistant***
-Calendar and schedule management
-Email and communication handling
-Report and document preparation
-Data organization and record keeping
-Stakeholder and team coordination
-Meeting support (agenda, notes, follow-ups)
-Project and task coordination
-Administrative and operational support

International Vendors I've worked with:
- Walmart- Pearson Education- CourseHero- Verizon Wireless- Airbnb- Advantage Care Physicians New York (ACPNY)- Shopify- Convey Health
Tools I used as CSR/TSR:
- Zendesk
- Salesforce Service Cloud
- Verint
- Genesys
- AvayaOneX
- Shopify
- Canva
- MS Office
- Outlook
- Slack
-EPIC

Tools I used as Workforce Management/RTA:
- Workforce Management Systems: NICE, Verint, AvayaOneX, Aspect, Genesys WFM,WFO, and eWFM- Scheduling & Forecasting Tools: Kronos, BambooHR , Excel (advanced formulas, pivot tables)- Reporting & Analytics: Power BI, Google Data Studio, Excel (VLOOKUP, dashboards, charts, pivots)- Real-Time Monitoring & Alerts: IEX, Nice IEX Workforce, Verint Real-Time, Intraday Adherence Tools- Communication & Coordination Tools: Slack, Microsoft Teams, Zoom, Outlook
Ready to manage your business with less hustle? Let's work TOGETHER! Message ME.