Highly accomplished BPO Leader with 14 years of experience, including 9.5 years in Operations Management, driving customer service and exceeding client goals through effective team leadership, cross-functional collaboration, and process optimization. Since 2020, a successful Onboarding Manager with expertise in client management, onboarding process development, performance tracking, and achieving high client satisfaction. Proven ability to lead and develop teams, contributing strategically to business improvement and consistently recognized as a top performer. Also possesses strong executive administrative skills.
