Hi! I'm Jonas Reyes, an Ecommerce Operations Specialist with 4+ years of hands-on ecommerce experience and 12+ years of customer service experience helping online businesses improve operations, streamline fulfillment, and deliver outstanding customer experiences.
I've worked with Shopify, Acumatica ERP, and Ecwid, supporting businesses in fashion, jewelry, custom signage, delivery partner merchandise, and agricultural products. My experience covers the entire ecommerce order lifecycle. From product listings and inventory management to fulfillment, shipping, refunds, chargebacks, and customer support.
My expertise includes:
• Shopify Store Management
• Order Processing & Fulfillment
• Inventory & Backorder Management
• Product Listings & SKU Management
• Shipping & Logistics Coordination
• Returns, Refunds & Chargebacks
• Customer Support (Phone, Email & Live Chat)
• Warehouse & Supplier Coordination
• Operational Reporting & Administrative Support
• Process Improvement
One of my strengths is taking ownership and finding better ways to improve operations. I take pride in being dependable, detail-oriented, and proactive. Whether it's processing orders accurately, resolving customer concerns, coordinating with suppliers, or improving workflows, my goal is to help your business operate more efficiently while providing an excellent customer experience.
If you're looking for someone who can become a reliable member of your ecommerce team and not just another virtual assistant, I would love the opportunity to contribute to your business.
Kindly message me here or send me an email at -----------
Thanks!
