Experienced Property Management and Guest Services professional with 9 years of combined expertise in hospitality and short-term rentals. Skilled in guest communication, owner relations, housekeeping and maintenance coordination, payment processing, and calendar management. Proven track record of maintaining fast response times within 5 minutes, contributing to consistent 5-star reviews and Airbnb Superhost status. Adept at using tools such as G Suite, Guesty, Hostfully, Escapia, Slack, Notion, and CRM platforms to keep operations organized and efficient. Known for a guest-first approach, proactive problem-solving, and building strong trust with both guests and property owners.
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