Dedicated and results-driven professional with extensive experience in customer support, lead generation, and insurance processing across various industries. I have a strong background in handling complex customer inquiries, resolving concerns with empathy, and delivering high-quality service in fast-paced environments.
My career began in the telecommunications sector, where I served as a Customer Service Representative, assisting clients with technical issues, billing inquiries, and service concerns.
I later expanded my expertise as a Lead Generation Specialist, responsible for identifying potential opportunities for clients by researching industry events, gathering lists of qualified prospects, and locating key decision-makers along with their contact details, such as phone numbers and emails. I also evaluated and qualified each event to ensure it met the client’s requirements, helping them focus on high-value opportunities.
In the healthcare industry, I worked as a Customer Service Advocate specializing in prescription drug plans, ensuring members received accurate information, timely assistance, and compassionate support with their health insurance needs.
I then gained experience in the insurance industry as a Business Processing Specialist for non-life insurance, handling policy documentation, claims processing, and data management.
Most recently, I served as a Process Delivery Specialist in life insurance, where I assisted policyholders, agents, and beneficiaries with policy information, billing and payments, claims processing, claim status updates, and dispute resolution. I ensured accuracy, clarity, and exceptional service in every interaction while supporting smooth policy administration.
