Results-driven Customer Support and Operations Professional with 8 years of experience in customer service, administrative support, technical support, team leadership, lead generation and back-office operations. Skilled in resolving complex customer concerns, improving workflows, and supporting team performance to enhance efficiency and customer satisfaction. Known for strong problem-solving, communication and the ability to maintain high service standards in fast-paced environments.
Tools I use:
• Zendesk
• Shopify
• Gorgias
• SalesForce
• Amazon WorkSpace
• Amazon Connect
• Citrix WorkSpace
• Avaya OneX
• MS Office(Word, Excel, Powerpoint)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Slack
• Viber
• Whatsapp
