In my over 7 years of proven work experience, I have shown growth in my skills may it be in Technical Support, Customer Service, Billing and Sales, Customer Retention, and Social Media Management. I have worked in different industries like food, clothing, general merchandise, telecommunications, finance, and even e-commerce. Customer service not only gives what the customer wants but also provides them the overall experience that they'll surely tell their friends how their experience went with a specific brand. Word of mouth.
As a skilled Customer Service Rep, I always show my eagerness to help, complementing my tone to the customer's emotion, showing empathy, and showing expertise so as to gain their trust. I always make sure that even though the resolution is not favorable to them, I will always give them the option to d----------- and give them sound advice to help them realize which solutions to take.
???????? ???????????????????????? ????????????????????????????:?Typing speed of up to 60 words per minute?Keen attention to detail?Positive and proactive personality?Organization obsessed type of person with strong time management skills?Collaborates effectively in a team?Reliably follows instructions and has high information retention?Creative and great problem-solving skills with a focus on finding smart solutions?Strong listening and advanced communication skills?I take ownership of my work, showing initiative without needing constant direction?I am reliable, flexible, and always on my best foot forward?Always adheres to work schedule
???????????????????? ???????? ????????????????????????????????????:• Customer Service & Support• Technical Support• Email & Ticket Support• LiveChat Support• Phone Support• Virtual Assistant
???????????????????? & ???????????????????????????????????? ????’???? ???????????????????????????????????????? ????????:?Zendesk, Gorgias, Lithium, Sprinklr, Kustomer?Shopify, Magento?Slack, Skype, Microsoft Teams, WhatsApp?ChatGPT, Gemini, Grammarly?Microsoft Word, Excel, Powerpoint, Outlook, PDF, Dropbox?Google Docs, Google Spreadsheets, Google Drive
The following are my relevant work experiences:
*Customer Retention Specialist/ Customer Service Representative for an e-commerce fast-fashion brand based in Los Angeles, CA.*Customer Retention Specialist/ Customer Service Representative for an e-commerce men's skincare line based in Los Angeles, CA.*Customer Service Representative for an e-commerce dropshipping company based in Montreal, Canada.*Customer Service Rep/Technical Support Rep for a mobile application company based in Irving,Texas.
I’m available to work up to 60 hours per week, whether you need support Monday through Friday and/or on weekends.
I'm dedicated, honest, patient, and always ready to go the extra mile to ensure the job is done right. Let's work together and achieve your goals! You may reach me at any time and I'll make sure to get back to you the soonest.
