I am a Property Management Systems Specialist with over 10 years of experience supporting short-term rental hosts and property management companies across Airbnb, Vrbo, -----------, and Expedia.
I specialize in PMS setup, optimization, and automation using platforms such as Guesty, Streamline, OwnerRez, Hostfully, Track, Cloudbeds, Tokeet, Hospitable, Duve, and Evivo. I help businesses streamline operations, improve guest communication, automate workflows, and build scalable systems that reduce manual workload.
My experience includes managing multi-platform guest communications, calendar synchronization, payment verification, agreement compliance, cleaner and maintenance coordination, and OTA optimization. I’ve also built SOPs, digital guidebooks, automated messaging systems, and implemented API integrations to improve operational efficiency.
Previously, I worked in Trust & Safety and Fraud Analysis for an Airbnb BPO account, where I handled escalations, investigations, QA, and team leadership. This gave me strong risk assessment skills and the ability to manage high-pressure situations professionally.
I am detail-oriented, proactive, and systems-driven. Whether you need full operational support, PMS optimization, guest communication management, or workflow automation, I can help you run your short-term rental business smoothly and efficiently.
